First I will tell my little Comcast story.
I don't use Comcast at home, but a small organization for whom I do some volunteer work had AP&T broadband set up for Internet. One day not too long ago, we got that Comcast screen of death. I called them up, they confirmed our account was current, we went through the router/modem reset exercise. There was a little confusion at first about the AP&T/Comcast transition, but not enough to get my blood boiling. It took about 30 minutes and while I didn't need to be on the phone, the technician was INSISTENT that he stay on the line until service was re-established. I would categorize that as pretty decent. Once we were up surfing, he let us go after confirming everything kosher. Haven't had a problem since.
Snooze story, right? Well at home I didn't sign up for AP&T. When I was ready to buy cable service, AP&T wasn't ready. I bought a dish and DirecTV service, which at the time they were practically giving away equipment through various rebate programs. I think I originally paid $25 for a dish and two receivers installed. I buy my broadband from AT&T. Not especially excited about that, but, you know, they've kept the phones working pretty well for the past couple of years or so. When my DVR junked out on me, DirecTV offered to replace it at no charge - but it was MY decision to upgrade to DirecTV HD service. Again - after rebates, etc. the entire thing cost me about $100 for a new dish, new DVR installed.
So? You don't like Comcast? Stop complaining to the paper and make a statement with your customer loyalty!
- You've got TV viewing alternatives: DirecTV, Dish Network, AT&T U-Verse, one of those silly boxes and an aerial still work last I heard.
- You've got broadband alternatives: AT&T, Verizon, Earthlink
- You've got phone alternatives too: Vonage, Skype, drop your land lines altogether and go mobile
Complaining to the paper gets you....a headstone in the Victim's Graveyard ???